Returns Policy

• Please reach out to us at celestial@celestialclothing.net

• Include in the email:

  • Your order number;

  • Photos, if relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.

• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.

• Celestial will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 

• Celestial does not accept worn, stained, damaged, or altered items. 

Refund

• If your refund request is confirmed, Celestial will return the money to the account used to pay for the order in the currency it was initially bought in.

Can I cancel my order and get a refund before my order arrives?

• Should you wish to cancel your order, please get in touch with our customer service team at celestial@celestialclothing.net 

How long do I have to submit a return or exchange request?

• Any claims for misprinted/damaged/defective items must be submitted within 7 days of receiving the product. 

• For packages lost in transit, all claims must be submitted no more than 7 days after the estimated delivery date.